topic Re: Wifi straight away in Broadband

Wifi straight away

Sarah478 — Thu, 19 Jun 2025 08:37:11 GMT

Hi,

Does anyone know if i can connect to wifi straight away? Sky customer service line is just a facade, it's non-existant and nobody actually works there. They have sent us a sky q box, i have no idea why they just didnt bring this with the engineer but i need wifi soon. The engineer is booked for the 17th July & i cant wait that long...

Re: Wifi straight away

GD1 — Thu, 19 Jun 2025 08:55:06 GMT

@Sarah478 If you place an order for Broadband the minimum lead time is 10 working days on the Openreach network, this is set by the network owner themselves.

No ISP can connect you "straight away" as that just is not possible.

Re: Wifi straight away

Sarah478 — Thu, 19 Jun 2025 08:59:39 GMT

Thanks for the response. They can with EE, my mum got something sent out next day that connected her to WIFI. Must just be sky that can't.

Re: Wifi straight away

daveNOS — Thu, 19 Jun 2025 09:17:54 GMT

@Sarah478 wrote:
Thanks for the response. They can with EE, my mum got something sent out next day that connected her to WIFI. Must just be sky that can't.

@Sarah478 EE can't connect anyone to a broadband service next day, they use the same infrastructure as Sky and are subject to the same timescales. They may have provided a mobile solution for a temporary connection, Sky do not offer that.

Re: Wifi straight away

Daniel0210 — Thu, 19 Jun 2025 10:29:32 GMT

@Sarah478 wrote:

Sky customer service line is just a facade, it's non-existant and nobody actually works there.

That's strange, as hundreds if not thousands get through every day. Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

They have sent us a sky q box, i have no idea why they just didnt bring this with the engineer

If you are a new Sky Q customer Sky do indeed send the engineer with the box, remote, cables, any mini boxes ordered and a dish if your house hasn't already got one. Are you sure it's a Sky Q box?

but i need wifi soon. The engineer is booked for the 17th July & i cant wait that long...

As the others have stated the lead in time is a minimum of 10 working days but is quite often longer depending on what work needs to be carried out by Openreach prior to activation.