topic Re: Poor service in Broadband https://helpforum.sky.com/t5/Broadband/Poor-service/m-p/5016174#M496327 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4417802">@Lorrainetobin--</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 18 Jun 2025 20:54:10 GMT caesarome 2025-06-18T20:54:10Z Poor service https://helpforum.sky.com/t5/Broadband/Poor-service/m-p/5016154#M496314 I just did a speed test 3.78 download and 1.09 upload this is just not acceptable when I'm paying for fibre what the hell is going on it's like this all week now good enough Wed, 18 Jun 2025 20:17:16 GMT https://helpforum.sky.com/t5/Broadband/Poor-service/m-p/5016154#M496314 Lorrainetobin-- 2025-06-18T20:17:16Z Re: Poor service https://helpforum.sky.com/t5/Broadband/Poor-service/m-p/5016174#M496327 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4417802">@Lorrainetobin--</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 18 Jun 2025 20:54:10 GMT https://helpforum.sky.com/t5/Broadband/Poor-service/m-p/5016174#M496327 caesarome 2025-06-18T20:54:10Z