topic Re: Fibre in Broadband

Fibre

k17 — Wed, 18 Jun 2025 16:45:13 GMT

Had fibre installed last week our WiFi is worse than ever now

Re: Fibre

JimM1 — Wed, 18 Jun 2025 16:51:58 GMT

@k17 Are you talking about the wireless wi-fi signal and it's range!

Re: Fibre

k17 — Wed, 18 Jun 2025 16:54:13 GMT

Hi , we have very limited WiFi , was installed last Thursday and since we have very limited access

Re: Fibre

JimM1 — Wed, 18 Jun 2025 16:58:01 GMT

@k17 You may wish to just run the diagnostic service, see the link below.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Fibre

k17 — Wed, 18 Jun 2025 16:58:02 GMT

Sorry , WiFi signal going down to minimal , little dot on the range

Re: Fibre

k17 — Wed, 18 Jun 2025 17:01:11 GMT

Thank you I have done that and I comes up in red you may have problem with your broadband , then it tests and comes out with green ticks but then comes back with same red message again

Re: Fibre

JimM1 — Wed, 18 Jun 2025 17:02:48 GMT

@k17 So have you called sky about it and the test fails but does not allow you to book an Engineer to take a look!

Re: Fibre

k17 — Wed, 18 Jun 2025 17:05:03 GMT

I have not phoned sky yet . I will try to find number to contact them

Re: Fibre

k17 — Wed, 18 Jun 2025 18:24:11 GMT

Have phoned sky , they have checked everything seems I have a fault . Engineer booked but earliest date 15th July ! They are very busy . It's our WiFi signal that is the problem , thanks for your help

Re: Fibre

JimM1 — Wed, 18 Jun 2025 18:29:27 GMT

@k17 If you stand about 5-6' foot away from the hub, with your mobile phone you should hit all the bars and the wi-fi6 symbol on it with no problems whatsoever, that is if your phone is wi-fi6 compatible.

Re: Fibre

k17 — Wed, 18 Jun 2025 18:31:23 GMT

Yes I am okay next to my modem , we also have a plug in booster hexagon that also not working so engineers need to replace

Re: Fibre

JimM1 — Wed, 18 Jun 2025 18:36:47 GMT

@k17 That will be the reason why, have you looked at the pod install video, seems such a long time 1 month to get an Engineer visit, unless they have stock issues for the pods again. Have you tried the pod with a connection to the hub with an Ethernet cable!

Re: Fibre

k17 — Wed, 18 Jun 2025 18:37:59 GMT

I have not , will look up the video and try again , the sky guy just told me to turn on and off and then look at the speed on fast.com

Re: Fibre

JimM1 — Wed, 18 Jun 2025 18:42:11 GMT

@k17 See if this link helps.

https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-wireless-booster/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Fibre

k17 — Wed, 18 Jun 2025 18:43:25 GMT

Thank you for your help