topic Re: Internet and voice keeps dropping in Broadband

Internet and voice keeps dropping

PaulWorcester — Wed, 18 Jun 2025 16:57:26 GMT

My internet and voice indicator on my hub keeps dropping to amber. It's been happening intermittently for a week now.

Re: Internet and voice keeps dropping

JimM1 — Wed, 18 Jun 2025 17:01:05 GMT

@PaulWorcester Run the diagnostic service first.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Internet and voice keeps dropping

PaulWorcester — Wed, 18 Jun 2025 17:05:00 GMT

Thanks for replying. I've already checked the status of broadband and wi fi and it's saying 'Good' as it has on all previous occasions it's gone down.

Re: Internet and voice keeps dropping

JimM1 — Wed, 18 Jun 2025 17:30:12 GMT

@PaulWorcester What hub do you have from sky! Should be the Broadband hub from your description, see if you can post you stat's from the Tips link.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

How to read your Sky Hub statistics