topic Re: Scam numbers in Broadband

Scam numbers

Ian329 — Wed, 16 Apr 2025 07:03:29 GMT

Hi,

had a call today asking if want to upgrade to Fibre with no extra cost or disruption to my current deal, seems fishy? Is this number a legit Sky agent: 0333 [content removed]?

can anyone confirm?

Moderator note: number removed

Re: Scam numbers

Daniel0210 — Fri, 14 Mar 2025 12:56:59 GMT

@Ian329

Any number can be spoofed so hopefully you didn't provide any account or personal information.

Checking that number on the 'Who Called Me' website indicates it's connected with broadband scams.

Re: Scam numbers

JB881811 — Thu, 10 Apr 2025 17:36:22 GMT

I have just had the same call. Can anyone confirm if this is spam?

Re: Scam numbers

Chrisee — Thu, 10 Apr 2025 18:55:34 GMT

@JB881811 Sky are contacting people to encourage them to upgrade to full fibre and Sky uses 0333 numbers but it is impossible to be certain. However Sky should never ask for financial details as they have them already.

Re: Scam numbers

Jo+Wilson — Sat, 26 Apr 2025 11:47:15 GMT

I had a call from this number too, seemed very genuine and knew all my account info, even how long I had been a sky customer. I said I would call back and ask for the department he said he was calling from and he got very defensive and stroppy.

Re: Scam numbers

JimM1 — Sat, 26 Apr 2025 12:09:48 GMT

@Jo+Wilson That does sound like a scam then if they take that attitude, next time get a name off the person calling, but you did well.

Re: Scam numbers

TimmyBGood — Sat, 26 Apr 2025 15:31:41 GMT

@Jo+Wilson wrote:

I said I would call back and ask for the department he said he was calling from and he got very defensive and stroppy.

Probably because even for a genuine interaction there's no way to route an inbound call back to a Sky department which is doing outbound marketing (and also they have targets to meet)

Re: Scam numbers

HC65 — Wed, 14 May 2025 13:29:17 GMT

As the number has been removed from the top post how do we know if we are being called by the same number

and if its verified as a sky caller - as calling 'out of the blue' puts the warning flags up and I'm tempted to block it if I find no definite confirmation

Re: Scam numbers

Daniel0210 — Wed, 14 May 2025 13:35:18 GMT

@HC65

Any number can be spoofed so there's no harm in calling Sky using the approved number if you're not happy it's genuine.

Re: Scam numbers

simmysimsimsim — Wed, 21 May 2025 20:36:38 GMT

We've had same to my 77 year old parents. Definitely a scam Thankfully he couldn't remember his password.

Re: Scam numbers

Lawman3 — Tue, 10 Jun 2025 10:13:43 GMT

[Removed] He asked for my account password, I said you called me so not giving it, he hung up. Def Scam

Moderator notes: Removed phone number

Re: Scam numbers

Daniel0210 — Tue, 10 Jun 2025 09:39:23 GMT

@Lawman3

With any unexpected calls from Sky if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll likely be a scam call.

See this link for the advice from Sky

https://www.sky.com/help/articles/account-takeover

Re: Scam numbers

Kaly — Wed, 16 Jul 2025 09:13:05 GMT

Just received a call from 0330 [content removed] claimimg to be sky and offering Full Fibre Boradband to me when is said ok but not paying any more they hung up . Looks very ropey !! v

Moderator note: number removed

Re: Scam numbers

JimM1 — Wed, 18 Jun 2025 14:23:47 GMT

@Kaly If they hung up more than likely is!

Re: Scam numbers

hemi — Wed, 18 Jun 2025 14:40:29 GMT

I had one yesterday claiming to be from Sky, full fibre add sports and cheaper to boot number was + 800 got suspicious so told him no as sound like a scam, he said ive told you how much your paying and how long I've been with Sky. Guess all these scams has made me sceptical with cold calls

Re: Scam numbers

Daniel0210 — Wed, 18 Jun 2025 14:56:49 GMT

@hemi

See post 12 above.

Re: Scam numbers

Kayleighlou96 — Wed, 18 Jun 2025 19:49:24 GMT

I had one today, exactly the same. When I said I didnt trust he was from sky and to email me, he got huffy and hung up.

Definitely dodgy.

Re: Scam numbers

gemma99999 — Tue, 08 Jul 2025 10:34:05 GMT

We had the same number this morning Tuesday 8th July 2025 didnt answer proberly theres a data breach on sky side getting there accounts before this number phoned sky tried to phone them this scam number a few weeks later.

Leaving skybroadband only sky supply in September.

Re: Scam numbers

TimmyBGood — Tue, 08 Jul 2025 11:50:46 GMT

@gemma99999 wrote:

proberly theres a data breach on sky side

More likely the scammers are auto dialling entirely number blocks. A data breach is reportable (with huge financial penalties for not doing so) and gives the bad guys with far more information to work with to make their calls more convincing.

Re: Scam numbers

western206 — Fri, 11 Jul 2025 09:26:35 GMT

I had exactly the same scam call today. There are also a lot of reports on the "Whocalledme" site, with several people saying the caller knew their name. They also knew my first name. How is that possible?