topic Re: Pathetic wifi performance in Broadband

Pathetic wifi performance

JTEE — Wed, 18 Jun 2025 12:57:12 GMT

I became a new SKY broadband customer yesterday! I moved from BT and to be honest their wi-fi was 100x better! I cannot get a signal more than 5m away from the router- even though I paid more for Max. I cannot move the router due to the cable termination point. I am about to canx as I cannot work like this!! I understand I can request boosters, but how do I go about this??? Thanks.

Re: Pathetic wifi performance

JimM1 — Wed, 18 Jun 2025 14:16:06 GMT

@JTEE Details you require linked below, and also there is a 14day wait period, but it is in the linked info.

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee