topic Re: Internet in Broadband https://helpforum.sky.com/t5/Broadband/Internet/m-p/5015727#M496137 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4417474">@Ashleighrussel</a>&nbsp;</P> <P>As we are customers here who help each other then there is nothing we can do other than to suggest you run these tests:</P> <P>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 18 Jun 2025 12:13:16 GMT caesarome 2025-06-18T12:13:16Z Internet https://helpforum.sky.com/t5/Broadband/Internet/m-p/5015721#M496134 I'm having alot of lag which on our xbox playing games and unsure why could you see if you if there is an issue I would be greatful Wed, 18 Jun 2025 12:00:27 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5015721#M496134 Ashleighrussel 2025-06-18T12:00:27Z Re: Internet https://helpforum.sky.com/t5/Broadband/Internet/m-p/5015727#M496137 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4417474">@Ashleighrussel</a>&nbsp;</P> <P>As we are customers here who help each other then there is nothing we can do other than to suggest you run these tests:</P> <P>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 18 Jun 2025 12:13:16 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5015727#M496137 caesarome 2025-06-18T12:13:16Z