topic Re: Refund needed after service cancelation in Broadband

Refund needed after service cancelation

Ryanw123 — Sat, 14 Jun 2025 08:22:09 GMT

I scheduled for my sky broadband service to end on Monday the 19th of may 2025 as i was moving house. At that time I set up a new contract for sky broadband to be installed into to my new property. However I later decided against this and chose another provider. As I was still in my cooling off period for the new contract I was able to cancel the new sky contract.

Unfortunately I was still charged the first month of my contract and the £10 broadband installation fee despite cancelling the installation and contract!

How do I go about requesting a refund for this charge?

Re: Refund needed after service cancelation

JimM1 — Sat, 14 Jun 2025 08:44:40 GMT

@Ryanw123 Did you receive cancellation notice from sky when you did all this?

Re: Refund needed after service cancelation

caesarome — Sat, 14 Jun 2025 09:18:26 GMT

@Ryanw123

Do you see a credit on your Sky account because if you do we can help you via here to get this refunded.

Re: Refund needed after service cancelation

Ryanw123 — Wed, 18 Jun 2025 06:48:23 GMT

Hi,

From what I can tell I have £20 credit in my account as a result of my cancellation. But nothing about the £10 install charge being refunded.

What's the best way to raise this query?

Re: Refund needed after service cancelation

caesarome — Wed, 18 Jun 2025 09:08:41 GMT

@Ryanw123

You would need to call Sky and ask them about this.

Re: Refund needed after service cancelation

Ryanw123 — Wed, 18 Jun 2025 18:14:59 GMT

Can you recommend a sky helpline? I never can get through to them sadly it's always robots and people telling me I've got the wrong department

Re: Refund needed after service cancelation

caesarome — Wed, 18 Jun 2025 18:23:06 GMT

@Ryanw123

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Refund needed after service cancelation

JimM1 — Wed, 18 Jun 2025 18:24:26 GMT

@Ryanw123 You really just need to get to someone in accounts!

Re: Refund needed after service cancelation

TimmyBGood — Wed, 18 Jun 2025 19:44:57 GMT

@JimM1

As in most big companies, 'Accounts' isn't public facing.