topic Overheating installation in Broadband

Overheating installation

Peter273 — Wed, 18 Jun 2025 07:38:13 GMT

I had a new Sky WiFi fitted yesterday and the engineer fitted it into a corner a few inches from a large radiator and behind a desk and curtain basically boxing it in. It was because the line from the cable pole would only reach that space. It is already over heating with the radiator off! Is this something I should be concerned about - in short is it a fire risk. If it is who should I call at Sky to get it checked as there seems to be no number to speak to a person. Thanks.

Re: Overheating installation

JimM1 — Wed, 18 Jun 2025 10:13:23 GMT

@Peter273 What box are you talking about, the Fibre ONT that was installed or the sky Hub itself, two different boxes!

The little white box called the ONT is absolutely tepid cold to the touch so little heat is given off it.

Re: Overheating installation

Peter273 — Wed, 18 Jun 2025 10:13:53 GMT

The fibre ONT box.

Re: Overheating installation

JimM1 — Wed, 18 Jun 2025 10:24:34 GMT

@Peter273 As i said in the post there is just a slight heat from it, but the sky number is below, just do the need more help to see it.

https://www.sky.com/help/home

Re: Overheating installation

Peter273 — Wed, 18 Jun 2025 10:34:36 GMT

Many thanks, I'll drop them a line.