topic Internet not working Oxford in Broadband

Internet not working Oxford

James430 — Wed, 18 Jun 2025 05:37:45 GMT

My router is saying no internet and it is not working? The app says it's fine but the box light for internet keeps flashing. Power and WiFi are fine, just the internet that is the problem. I've tried troubleshooting it 10 times by plugging things on and off and waiting for 5 seconds, then trying again and again, now and I'm just going round in a circles.

Re: Internet not working Oxford

Chrisee — Wed, 18 Jun 2025 05:48:00 GMT

@James430 if it persists and the service checker is not telling you Sky are aware of a fault affecting your line then call them yo report the problem,

Re: Internet not working Oxford

JimM1 — Wed, 18 Jun 2025 05:51:22 GMT

@James430 The orange Internet light is saying that there is a Broadband Fault on the system, and this may or may not be in the property.

You can run the service checker to see if a fault condition is known to sky, continual off/on will serve you no purpose, may even make things worse.

https://www.sky.com/servicechecker

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start