topic Re: My WiFi not working in Broadband

My WiFi not working

DezzyD — Tue, 17 Jun 2025 23:26:51 GMT

My WiFi is not working & the app is lying say everything it's all up & running. It's clearly saying no internet on my tv so had to disconnect my phone of the WiFi to us my data to check the app. & it's definitely lying..

Re: My WiFi not working

LorraineG — Tue, 17 Jun 2025 23:32:05 GMT

Mine also went totally down about an hour ago. My app is also lying saying all is fine haha. What's the phone number on a non sky mobile please to report this?

Re: My WiFi not working

Nikjs — Tue, 17 Jun 2025 23:34:16 GMT

I am facing the same issue right now

Re: My WiFi not working

Ganny1 — Wed, 18 Jun 2025 00:55:29 GMT

I am facing the same issue as well

Re: My WiFi not working

MrB2025 — Wed, 18 Jun 2025 01:07:31 GMT

Same

Re: My WiFi not working

Daniel0210 — Wed, 18 Jun 2025 04:21:43 GMT

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's still not working by 7am use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.