topic Downtime after midnight in Broadband

Downtime after midnight

Cmlisi — Wed, 18 Jun 2025 00:20:39 GMT

My Internet has gone down for the last 2 nights after midnight. I am not the only sky customer who has had this happen. This is not what I am paying for and the loss of broadband is not acceptable.

Please explain what is happening.

Re: Downtime after midnight

DawnA1974 — Wed, 18 Jun 2025 00:40:44 GMT

Mines same. Rebooted everything twice. Gone off 3 times so far yet the service checker says my Internet connection is ok. Well it bloody ain't as WiFi down on everything.

Re: Downtime after midnight

Daniel0210 — Wed, 18 Jun 2025 04:24:53 GMT

@Cmlisi @DawnA1974

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

Re: Downtime after midnight

caesarome — Wed, 18 Jun 2025 04:45:55 GMT

@Cmlisi @DawnA1974

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.