topic Re: WiFi not working. App lying in Broadband

WiFi not working. App lying

Rosie78 — Tue, 17 Jun 2025 23:09:00 GMT

Nothing is Woking with the WiFi. The app says it's great. How is the app saying it's great when nothings working. The app doesn't work without WiFi and I can only use my 5g to use the app. Why is it telling me it's working when it's not

Re: WiFi not working. App lying

suman+das — Tue, 17 Jun 2025 23:12:08 GMT

Same with me, broadband is not at all working. This is all of a sudden. It was working 30 mins before may be.

Re: WiFi not working. App lying

suman+das — Tue, 17 Jun 2025 23:15:09 GMT

Will this be fixed soon? It is so annoying and helpless situation as SKY is not helping us.

Re: WiFi not working. App lying

Peakay — Tue, 17 Jun 2025 23:15:12 GMT

No internet

The app says different

Re: WiFi not working. App lying

Rosie78 — Tue, 17 Jun 2025 23:16:21 GMT

I guess the app just lies to us all the time saying it's good because I can tell you now. It's not!

Re: WiFi not working. App lying

Darreng1 — Tue, 17 Jun 2025 23:19:39 GMT

Is there a fault? My phone and broadband stopped working 30 minutes ago!

Re: WiFi not working. App lying

caesarome — Wed, 18 Jun 2025 04:47:20 GMT

@Darreng1 @Rosie78 @Peakay @suman+das

It could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.