topic Re: WiFi doesn’t work in Broadband

WiFi doesn’t work

Ronny2 — Tue, 17 Jun 2025 21:11:44 GMT

WiFi not working

Re: WiFi doesn’t work

caesarome — Tue, 17 Jun 2025 21:13:20 GMT

@Ronny2

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi doesn’t work

JimM1 — Tue, 17 Jun 2025 21:14:24 GMT

@Ronny2 What's not working, the wireless wi-fi signal from the hub you cannot see it, is it only one device or all off them!

Re: WiFi doesn’t work

Ronny2 — Tue, 17 Jun 2025 21:17:28 GMT

It's all reporting good but not working. What's their number?

Re: WiFi doesn’t work

Ronny2 — Tue, 17 Jun 2025 21:19:32 GMT

WiFi is not working on any of my devices. The WiFi hub is just not working, no green lights.

Re: WiFi doesn’t work

JimM1 — Tue, 17 Jun 2025 21:21:20 GMT

@Ronny2 Number is below see the need more help, they are closed now so you need to call tomorrow.

https://www.sky.com/help/home

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start