topic Re: Lagging in Broadband

Lagging

Dons15 — Tue, 17 Jun 2025 20:25:01 GMT

They is no connection up stairs wire so ever for the computer or phones everything keeps lagging

Re: Lagging

caesarome — Tue, 17 Jun 2025 20:46:17 GMT

@Dons15 wrote:

They is no connection up stairs

@Dons15

If you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

@Dons15 wrote:

everything keeps lagging

Not sure what you mean by this ?

Re: Lagging

Dons15 — Tue, 17 Jun 2025 23:00:28 GMT

The WiFi is running slow in all area of my house at night time

Re: Lagging

Annegra1 — Tue, 17 Jun 2025 23:11:49 GMT

We have problem too - tv working but trying to use web connection and can't get in then can then goes off again and freezing on phones on web. Must be something going on. Need help as so frustrating and same for others in house to.

Re: Lagging

Dons15 — Wed, 18 Jun 2025 14:30:26 GMT

I'm new to sky too as was on virgin I heard so much about sky that's it's so good but all I'm experiencing is not connecting then does then keeps going round and round on tv

phones just keep disconnecting going on 4g

well I hope you get yrs resolved

Re: Lagging

Dons15 — Wed, 18 Jun 2025 14:32:37 GMT

Why do I need WiFi max for it to just work on my devices

Ive asked for a booster box but they saying ive to up my package to max so cost more

Re: Lagging

JimM1 — Wed, 18 Jun 2025 14:38:17 GMT

@Dons15 That is correct, when you never bought it at the time you ordered, it's an optional addon payment to get!