topic Re: Keep losing WiFi in Broadband

Keep losing WiFi

Skyvip05 — Tue, 17 Jun 2025 20:32:05 GMT

My WiFi keeps dropping, it constantly drops from my phone, I have a laptop which I cannot seem to get a decent WiFi signal on to do work calls, and in the evening my signal drops from my fire stick so unable to watch tv.
I am constantly rebooting the hub, all services say ok when do a check with sky. What's going on with it?!

Re: Keep losing WiFi

caesarome — Tue, 17 Jun 2025 20:39:12 GMT

@Skyvip05 wrote:

I am constantly rebooting the hub, all services say ok when do a check with sky. What's going on with it?!

@Skyvip05

Have you run this line test as opposed to the service checker which looks at issues in you area:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Keep losing WiFi

Skyvip05 — Wed, 18 Jun 2025 05:26:48 GMT

Thank you for sending this, I've gone through and an engineer needs to come out to fix it!
thank you for your help!

Re: Keep losing WiFi

Patriciawoodley — Sun, 22 Jun 2025 11:38:23 GMT

U keep loosing signal from the rota