topic Re: WiFi keeps dropping in Broadband

WiFi keeps dropping

craiget — Tue, 17 Jun 2025 19:25:49 GMT

Over the last few days my Sky WiFi speeds have kept dropping on all devices, including my Sky Q box which is now unable to connect to the router. I have followed all the steps on the help page (turned off router, Sky Q box etc), but still not working. Any ideas please?

Re: WiFi keeps dropping

caesarome — Tue, 17 Jun 2025 19:26:26 GMT

@craiget

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: WiFi keeps dropping

craiget — Tue, 17 Jun 2025 19:28:50 GMT

Thanks. Yep have tried this already and says "everything looks good". Waiting in a 40 mins queue to speak with someone....

Re: WiFi keeps dropping

JimM1 — Tue, 17 Jun 2025 19:35:11 GMT

@craiget Do you see anything at the hub!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi keeps dropping

craiget — Tue, 17 Jun 2025 19:38:46 GMT

All green lights are on