topic Re: Speed test in Broadband

Speed test

Justmitch1979 — Tue, 17 Jun 2025 08:28:03 GMT

My sky app always tells me there's no issues with my internet but most of my speed tests done on various pc, mac and iPhone tell me my speed is max 8mbps

Re: Speed test

Anonymous — Tue, 17 Jun 2025 08:32:40 GMT

@Justmitch1979 You need to speak to Sky and tell them this. You need to give them a month to try and fix the fault so you get your promised/guaranteed speeds. If they don't improve in that timeframe to your promised/guaranteed speed then you are able to terminate your contract penalty free.

Re: Speed test

daveNOS — Tue, 17 Jun 2025 09:16:30 GMT

@Anonymous wrote:
@Justmitch1979 You need to speak to Sky and tell them this. You need to give them a month to try and fix the fault so you get your promised/guaranteed speeds. If they don't improve in that timeframe to your promised/guaranteed speed then you are able to terminate your contract penalty free.

@Anonymous That would only apply if the fault is with the line and not just WiFi related.

@Justmitch1979 Does the app show that your connected speed is what it should be(or close to it)?

Can you run a speed test via a device that is connected through ethernet?