topic Re: Internet issues in Broadband

Internet issues

Calvy — Mon, 16 Jun 2025 19:18:15 GMT

2 green and 1 orange light only. Normally it's 4 green lights, and TV is stuck while using youtube

Re: Internet issues

caesarome — Mon, 16 Jun 2025 19:22:24 GMT

@Calvy

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet issues

Calvy — Mon, 16 Jun 2025 19:49:48 GMT

The Internet light is not on and I noticed a red light on the white box the LOS light is red.

Obviously an issue yet on sky app using mobile data it says all is good with Internet!!! How is it good when it's clearly an issue! Moved over to fibre not even 3 weeks ago and already issues

Re: Internet issues

JimM1 — Mon, 16 Jun 2025 20:10:14 GMT

@Calvy You can alway's trust what you see physically ,LOS red, fibre is down between home and exchange for whatever reason, would be good that the service checker software found it, but more than likely the diagnostic would do. Have a try and see.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Re: Internet issues

jimeaston1 — Mon, 16 Jun 2025 20:33:36 GMT

I have had the exact same issue, I contacted Sky on Broadband Chat and they ran diagnostics and it came back as an issue with the Sky Hub. This is now being replaced so fingers crossed it sorts this too.

Ps also got £15 compensation for inconvenience