topic Re: Sky Router in Broadband

Sky Router

DMJEN — Mon, 16 Jun 2025 08:28:09 GMT

I think I have a problem with my Sky Router. Device connection is intermittent and I am being kicked out of devices within a few hours. I have checked broadband speed, connection etc and all are good.

Work laptop and Sky Q main and mini boxes are affected. This has been happening for 2 weeks.

any ideas ?

Re: Sky Router

Highlinder — Mon, 16 Jun 2025 09:03:51 GMT

@DMJEN Black or white router from Sky? How are all these devices that you have connected to your router. wired or by Wi-Fi?

Re: Sky Router

DMJEN — Mon, 16 Jun 2025 11:49:06 GMT

Hiya, thanks for responding. All connections are Wi-fi and router is black. I shall try a hard wired connection and get back to you

Re: Sky Router

DMJEN — Mon, 16 Jun 2025 11:54:05 GMT

Hard wired works

Re: Sky Router

DMJEN — Mon, 16 Jun 2025 13:25:51 GMT

Hard wire connection is also intermittent. Booted out twice in last hour. Do I need a replacement router ?

Re: Sky Router

JimM1 — Mon, 16 Jun 2025 13:41:32 GMT

@DMJEN Have a look at the link and say which hub you see!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Sky Router

DMJEN — Mon, 16 Jun 2025 14:56:08 GMT

Sky broadband hub

Re: Sky Router

JimM1 — Mon, 16 Jun 2025 17:32:49 GMT

@DMJEN When it is as you say hung up and offline, what do the 4 hub lights look like, and what is the method do you use to recover and get back online.

Are you prepared to live without your sky Q for a little while to fault find what may be going on! Will possibly be killing your mini's so hotspot wi-fi about may suffer badly, so you are aware!

Re: Sky Router

DMJEN — Mon, 16 Jun 2025 18:29:04 GMT

Hub lights are always green.

Why cant sky just send a replacement router 😳. I been messing about with connecting/ re-connecting per the sky help advice for 2 weeks. I de-activated all devices bar one and it still goes down.

Re: Sky Router

DMJEN — Mon, 16 Jun 2025 18:31:24 GMT

We are now only hard wired to one device and we have no internet. If it's not the router, what else

can it be?

Re: Sky Router

JimM1 — Mon, 16 Jun 2025 18:33:14 GMT

@DMJEN You need to call sky, they will run a diagnostic from there end, what they find determines the action that will be taken, that is all that can be done, if you feel you have exhausted all at your end. Good luck with it all.👍

Re: Sky Router

DMJEN — Mon, 16 Jun 2025 18:46:00 GMT

Now I just need a person to answer at sky and not an automated message that eventually disconnects me 😳

Re: Sky Router

JimM1 — Mon, 16 Jun 2025 18:48:13 GMT

@DMJEN It's a patience game, hope that your one wired device is NOT a sky Q sat box!