Broadband slow

JamiePollard — Mon, 16 Jun 2025 12:32:03 GMT

Hi, our broadband has been dropping out intermittently over the past days and today it's extremely slow, would you be able to take a look at the issue please?

Thanks,

Jamie

Re: Broadband slow

caesarome — Mon, 16 Jun 2025 12:34:51 GMT

@JamiePollard

This is a community where customers help each other so you are not talking to Sky so try running the line test here to see if any faults are found:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

topic Re: Broadband slow in Broadband

Broadband slow

Re: Broadband slow