topic Re: Internet speeds in Broadband

Internet speeds

ChrisBracken — Mon, 16 Jun 2025 12:07:37 GMT

Just got my own place and have the 1g internet speed, connection has about 900/90 on ps5 wired connection, but seems worse than when I had 50/10 speed on WiFi at old home I can't make sense of it and can't get through to Antony boy to help all it says it rest your connection and says it's fine, is it just poor in general? The plan is supposed to be for gaming yet the experience is terrible

Re: Internet speeds

Anonymous — Mon, 16 Jun 2025 12:15:24 GMT

@ChrisBracken Afraid you're speaking to fellow customers here. You really would need to speak to Sky. If the speed falls below their guaranteed speed for a certain period you are able to terminate the contract early without penalty but you need to alert Sky to the issue and give them a month to sort it first I believe.

Re: Internet speeds

JimM1 — Mon, 16 Jun 2025 12:16:25 GMT

@ChrisBracken Have a look at your account and see what the Broadband shield is set at, also on the PS5 try a new fixed setting to different DNS, that may help you. Shield adjustment allow 24-48hrs for it all to filter through.

Re: Internet speeds

ChrisBracken — Mon, 16 Jun 2025 12:55:56 GMT

If you do. Speed test it is fine but download speeds and gameplay don't seem to match the speed test results, I had much better experience with much worse speed internet only weeks ago

Re: Internet speeds

ChrisBracken — Mon, 16 Jun 2025 12:56:19 GMT

I will look into this but it means nothing to my I must admit 🤣

Re: Internet speeds

JimM1 — Mon, 16 Jun 2025 13:15:15 GMT

@ChrisBracken sky.com and your products to check and change the Broadband Shield.

Search for this for the PS5. how to change dns server on ps5