topic Re: Still having problems with my internet after two visits from Sky in Broadband

Still having problems with my internet after two visits from Sky

BigGary1 — Sun, 15 Jun 2025 14:04:40 GMT

After having two visits from sky technicians, and a new router, I'm still having extremely regular dropouts with connection, I need another visit as this is costing me money for my online business, also, because I've had low speeds for two weeks, they have said I can have compensation, but there's it links for it , spoke to someone , then the phone cut off from their end... I'm really unhappy

Re: Still having problems with my internet after two visits from Sky

Addie15 — Mon, 16 Jun 2025 10:43:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Still having problems with my internet after two visits from Sky

Anonymous — Mon, 16 Jun 2025 10:52:16 GMT

@BigGary1 If the speeds have been consistently lower than guaranteed for a certain period you can do more than get compensation, you can terminate the contract without penalty. You'll need to look into the exact qualification period.

In my case Sky emailed me after my speeds had been lower than promised and advised me I had the right to terminate my contract. Sky are easily the worst broadband provider I have had over the years, just beating BT to the wooden spoon!