https://helpforum.sky.com/t5/Broadband/Broadband-Outage-s/m-p/5013841#M495510 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4415965">@Jason157</a>&nbsp;nobody can answer that including Sky without investigating. If your Sky hub is losing connection multiple times each day (ie the leds on the hub change (see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>) Check the physical connection in your homeif they are fine run the service checker in the My Sky app which can offer to book an engineer to check the line.</P> <P>&nbsp;</P> <P>If it doesnt you can call Sky to report the issue but be warned Openreach have a threshold before they will book a check especially on partial fibre lines as the automatic line management system are designed to stabilise the connection and it is only when these cannot do thst without dropping speeds below the minimum that they manually intervene.</P> Mon, 16 Jun 2025 06:19:20 GMT Chrisee 2025-06-16T06:19:20Z https://helpforum.sky.com/t5/Broadband/Broadband-Outage-s/m-p/5013836#M495508 <P>Hi, we keep experiencing full broadband outages, please can tell me if it's the equipment or an issue outside my home.</P><P>thank you&nbsp;</P><P>Jason&nbsp;</P> Mon, 16 Jun 2025 06:04:17 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Outage-s/m-p/5013836#M495508 Jason157 2025-06-16T06:04:17Z https://helpforum.sky.com/t5/Broadband/Broadband-Outage-s/m-p/5013841#M495510 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4415965">@Jason157</a>&nbsp;nobody can answer that including Sky without investigating. If your Sky hub is losing connection multiple times each day (ie the leds on the hub change (see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>) Check the physical connection in your homeif they are fine run the service checker in the My Sky app which can offer to book an engineer to check the line.</P> <P>&nbsp;</P> <P>If it doesnt you can call Sky to report the issue but be warned Openreach have a threshold before they will book a check especially on partial fibre lines as the automatic line management system are designed to stabilise the connection and it is only when these cannot do thst without dropping speeds below the minimum that they manually intervene.</P> Mon, 16 Jun 2025 06:19:20 GMT https://helpforum.sky.com/t5/Broadband/Broadband-Outage-s/m-p/5013841#M495510 Chrisee 2025-06-16T06:19:20Z