topic Re: No interent in Broadband

Re: No interent

Jk03+Kendall — Wed, 11 Jun 2025 21:02:04 GMT

I am completely annoyed at this service, spent all day trying to get internet on changed cables etc etc etc

just get me an engineer out, all they do is make us go around in circles fuming

Re: No interent

caesarome — Wed, 11 Jun 2025 21:10:16 GMT

@Jk03+Kendall

As it been working prior to today ?

What lights are lit or not on your hub ?

Re: No interent

Jk03+Kendall — Wed, 11 Jun 2025 22:09:45 GMT

All lights except Internet I have changed Ethernet cable and gone through skys process 100 times

is a nightmare and a waste of time why can't an engineer just come out

the open reach box shows all lights

router is missing internet light and voice is orange

Re: No interent

JimM1 — Thu, 12 Jun 2025 06:29:05 GMT

@Jk03+Kendall The Internet out is the one, the voice orange follows that as there is no Internet supplied because off a problem, lights below link for you, and also the service checker to now see if sky are aware of any fault's. You may have it all on by now who knows.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker

Re: No interent

Valcharles — Sun, 15 Jun 2025 16:07:41 GMT

Joined sky can't use as no internet and no support to fix the issue! Can't contact anyone other than a robot can someone contact me in person

Re: No interent

caesarome — Sun, 15 Jun 2025 16:11:42 GMT

@Valcharles

If it has been working up to now then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No interent

Richard-Ashman — Mon, 23 Jun 2025 20:39:06 GMT

Internet has got a problem

Re: No interent

JimM1 — Mon, 23 Jun 2025 20:42:42 GMT

@Richard-Ashman What is the problem!

Re: No interent

Berni12 — Tue, 11 Nov 2025 17:42:15 GMT

Please can someone help with internet? It's been down 2 days. I've done the checks and it says there is no problem.

Re: No interent

Daniel0210 — Tue, 11 Nov 2025 17:44:48 GMT

@Berni12
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No interent

Bald0407 — Fri, 09 Jan 2026 13:15:03 GMT

open reach updated my cable yesterday. Internet worked fine when he was here, but unfortunately no Internet today

Re: No interent

JimM1 — Fri, 09 Jan 2026 13:36:36 GMT

@Bald0407 See if this link below is off any use to you!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No interent

Ming1989 — Sat, 14 Feb 2026 17:01:50 GMT

Internet box is red

Re: No interent

caesarome — Sat, 14 Feb 2026 17:07:35 GMT

@Ming1989

Have a read of the posts above yours as they apply to use as well so you can run a line test from them to see if a fault is picked up.

Re: No interent

Annacervenakova — Thu, 19 Feb 2026 20:30:54 GMT

Hello my internet nit working I need check everything thank you

Re: No interent

Daniel0210 — Thu, 19 Feb 2026 20:33:35 GMT

@Annacervenakova
This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No interent

Ghe1 — Sun, 08 Mar 2026 20:01:38 GMT

Hi. My internet is not working in the app, it says it's good but it's not working.

Re: No interent

Daniel0210 — Sun, 08 Mar 2026 20:05:54 GMT

@Ghe1

My post immediately above yours is relevant to you too.

Re: No interent

Amanda46 — Tue, 07 Apr 2026 22:25:56 GMT

Need help

Re: No interent

Daniel0210 — Wed, 08 Apr 2026 03:32:36 GMT

@Amanda46 wrote:

Need help

@Amanda46

Not a lot to go on there. If your broadband isn't working follow the advice previously provided on this thread.