https://helpforum.sky.com/t5/Broadband/Optical-network-terminal/m-p/5013068#M495266 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4373838">@Trebs1</a>&nbsp;</P> <P>&nbsp;</P> <P>It would usually mean an external fault that needs reported to sky</P> <P>&nbsp;</P> <P>Call them on</P> <P>&nbsp;</P> <P>Contact sky as below<BR /><BR />Follow the link and choose need more help<BR /><BR /><A href="https://www.sky.com/help/home/" target="_blank">https://www.sky.com/help/home/</A><BR /><BR />If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland</P> Sat, 14 Jun 2025 21:12:41 GMT cookiemonsteruk 2025-06-14T21:12:41Z https://helpforum.sky.com/t5/Broadband/Optical-network-terminal/m-p/5013060#M495265 <P>The LOS light on my ONT is currently red and I have no connection to the internet. Does anyone know what the issue might be and if the is an open reach problem rather than Sky?</P> Sat, 14 Jun 2025 20:58:58 GMT https://helpforum.sky.com/t5/Broadband/Optical-network-terminal/m-p/5013060#M495265 Trebs1 2025-06-14T20:58:58Z https://helpforum.sky.com/t5/Broadband/Optical-network-terminal/m-p/5013068#M495266 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4373838">@Trebs1</a>&nbsp;</P> <P>&nbsp;</P> <P>It would usually mean an external fault that needs reported to sky</P> <P>&nbsp;</P> <P>Call them on</P> <P>&nbsp;</P> <P>Contact sky as below<BR /><BR />Follow the link and choose need more help<BR /><BR /><A href="https://www.sky.com/help/home/" target="_blank">https://www.sky.com/help/home/</A><BR /><BR />If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland</P> Sat, 14 Jun 2025 21:12:41 GMT https://helpforum.sky.com/t5/Broadband/Optical-network-terminal/m-p/5013068#M495266 cookiemonsteruk 2025-06-14T21:12:41Z https://helpforum.sky.com/t5/Broadband/Optical-network-terminal/m-p/5013098#M495271 <P>There seems to be a local issue in the village according to the local FB community group.</P> Sat, 14 Jun 2025 22:05:31 GMT https://helpforum.sky.com/t5/Broadband/Optical-network-terminal/m-p/5013098#M495271 Trebs1 2025-06-14T22:05:31Z https://helpforum.sky.com/t5/Broadband/Optical-network-terminal/m-p/5013106#M495273 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4373838">@Trebs1</a>&nbsp;</P> <P>&nbsp;</P> <P>Whereabouts are you</P> Sat, 14 Jun 2025 22:20:00 GMT https://helpforum.sky.com/t5/Broadband/Optical-network-terminal/m-p/5013106#M495273 cookiemonsteruk 2025-06-14T22:20:00Z