topic Re: Dont have internet connection. in Broadband

Dont have internet connection.

Laura748924 — Sat, 14 Jun 2025 18:48:50 GMT

Says we are connected but no Internet. Did this 2 nights ago.

Only recently upgraded to full fibre.

Re: Dont have internet connection.

caesarome — Sat, 14 Jun 2025 18:54:42 GMT

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Dont have internet connection.

JimM1 — Sat, 14 Jun 2025 18:54:56 GMT

@Laura748924 What do you see on the hub, use the link!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start