topic Re: No internet in Broadband

No internet

Kelly121 — Sat, 14 Jun 2025 11:45:26 GMT

I have power button on and a WiFi button but no internet button and cannot connect to anything it been like this since 6.30 this morning after the thunderstorm, I have tried everything and it really annoying

Re: No internet

caesarome — Sat, 14 Jun 2025 12:10:17 GMT

@Kelly121

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No internet

Kelly121 — Sat, 14 Jun 2025 13:47:29 GMT

Thank you have found out there a outage in my area and they are working hard to sort it

Re: No internet

JimM1 — Sat, 14 Jun 2025 14:05:48 GMT

@Kelly121 That's one off the reason's that links get sent, so here is the one also about the hub lights for future, there is and almost all of the time a reason but it is/can be unknown. You try it once to get it working, does not do so then oops wonder what is going on....

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: No internet

paulmitchell1984 — Sat, 14 Jun 2025 16:00:35 GMT

Also have a outage in Birmingham

Re: No internet

caesarome — Sat, 14 Jun 2025 16:24:26 GMT

@paulmitchell1984

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: No internet

JimM1 — Sat, 14 Jun 2025 16:24:52 GMT

@paulmitchell1984 Are you confirming that sky have let you know that it is an area fault....

Re: No internet

Kelly121 — Sat, 14 Jun 2025 18:44:04 GMT

Yes they have I rang them earlier today and they told me on the phone it was there end they are having problems and the internet should be back up and running within the next 2 days and it now comes up on the app aswell

Re: No internet

Kelly121 — Sat, 14 Jun 2025 18:45:02 GMT

Thank you that is helpful to know