topic Re: Sky broadband disconnecting in Broadband

Sky broadband disconnecting

Stu1967 — Sat, 14 Jun 2025 15:15:23 GMT

My sky broadband keeps disconnecting from my sky q box 2 or 3 times a day every other device in the house is fine just the sky q box that is disconnecting is there an issue with sky q boxes or is there something else required to help resolve this issue

Re: Sky broadband disconnecting

JimM1 — Sat, 14 Jun 2025 15:35:01 GMT

@Stu1967 What hub is the sky Q box connected to and which method off connection to that hub? Any boosters or mesh or powerline?

Re: Sky broadband disconnecting

Stu1967 — Sat, 14 Jun 2025 15:38:15 GMT

I have the Sky Max Hub and a sky max pod all connected via WiFi

Re: Sky broadband disconnecting

JimM1 — Sat, 14 Jun 2025 15:52:50 GMT

@Stu1967 What is the Q connecting to the hub or the booster, and assume that you are trying to do it wireless wi-fi.

Is there anyway that you can do the Q by connecting it via Ethernet cable?

Re: Sky broadband disconnecting

Stu1967 — Sat, 14 Jun 2025 15:57:49 GMT

Can't connect via cable and sky q is connecting to sky pod as it must be the closest point

Re: Sky broadband disconnecting

JimM1 — Sat, 14 Jun 2025 16:04:17 GMT

@Stu1967 Do you per chance still have a sky SE210 white booster?

Re: Sky broadband disconnecting

Stu1967 — Sat, 14 Jun 2025 16:05:23 GMT

No I don't

Re: Sky broadband disconnecting

JimM1 — Sat, 14 Jun 2025 16:08:49 GMT

@Stu1967 Is your sky Max and Sky pod all just new, or have they been working well with the Q for a while?

Re: Sky broadband disconnecting

Stu1967 — Sat, 14 Jun 2025 16:10:35 GMT

Everything only about 6 months old everything was fine to start now disconnecting all the time

Re: Sky broadband disconnecting

JimM1 — Sat, 14 Jun 2025 16:20:36 GMT

@Stu1967 As you are relying on the Sky Q to catch the wireless on the pod and back to the Max hub. The Max hub was updated to allow sky Q to work with it not sure when but Q was designed to work and mesh with the older hub which it never had a problem with.

As you say you cannot cable from the Q then only suggestion is get sky involved, pretty sure they will have to fit a sky SE210 booster to try and bolster your wi-fi at the Q.

As a sky Max and pod customer should not be to much off a problem BUT you are going to have to do it by calling them same way as you probably did to get your first pod!

Only other that i can think off and this would be on sky Q can you turn off the 5Ghz band and only leave the 2.4Ghz band on....

Re: Sky broadband disconnecting

Stu1967 — Sat, 14 Jun 2025 16:39:30 GMT

Thanks for the advice