topic Re: Buffering in Broadband

Buffering

Grahambanks — Sat, 14 Jun 2025 09:14:22 GMT

all my family are having difficulties with buffering on their iPhones when they are on their social media platforms.
we have just changed to sky and we did not have this issue with our last provider.

Re: Buffering

caesarome — Sat, 14 Jun 2025 09:16:30 GMT

@Grahambanks

Do you have any other devices apart from

these iPhones and if so do they work without buffering ?

Re: Buffering

Grahambanks — Sat, 14 Jun 2025 11:30:46 GMT

I downloaded a film off sky movies and it took forever.

Re: Buffering

caesarome — Sat, 14 Jun 2025 12:21:52 GMT

@Grahambanks

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Buffering

JimM1 — Sat, 14 Jun 2025 13:05:49 GMT

@Grahambanks You may also wish to take a quick look at what your Broadband Shield settings are on your account, if you adjust allow upto 24-48hrs for all to filter through.

Re: Buffering

Grahambanks — Sun, 15 Jun 2025 18:15:51 GMT

It says my sky is fine but it is still buffering

Re: Buffering

JimM1 — Sun, 15 Jun 2025 18:25:40 GMT

@Grahambanks What is the shield value at?