topic Re: Broadband has no power since thunderstorm in Broadband

Broadband has no power since thunderstorm

Northred7 — Sat, 14 Jun 2025 10:26:36 GMT

My broadband hub has no power, had a thunderstorm last night power tripped. All back on apart from broadband??

Can't get anyone out till week and a bit.

Re: Broadband has no power since thunderstorm

Daniel0210 — Sat, 14 Jun 2025 10:29:15 GMT

@Northred7

If there's one available have you tried another plug socket but I suppose the hub might be beyond help.

Re: Broadband has no power since thunderstorm

JimM1 — Sat, 14 Jun 2025 10:48:34 GMT

@Northred7 Say what you see from the link once you have looked at it!

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Broadband has no power since thunderstorm

Northred7 — Sat, 14 Jun 2025 10:58:53 GMT

No power at all ,tried in a different socket looks like the box

Re: Broadband has no power since thunderstorm

JimM1 — Sat, 14 Jun 2025 11:05:46 GMT

@Northred7 If you are replying to my post, then either the PSU for the hub is gone if that is the type you have as you do not say, or the hub itself has died, or even both....

It's not a get someone out situation especially if not a sky engineer, and if it is do they carry a hub to give you, you may just wish to see if you can get a replacement sent asap and save a lot off time!

Re: Broadband has no power since thunderstorm

Northred7 — Sat, 14 Jun 2025 11:18:41 GMT

Hi JM1

Think the phone line has gone too, and a few on our street. So it's possible that's caused it