topic Re: Internet down in Broadband

Internet down

Paulplay0412 — Sat, 14 Jun 2025 00:48:28 GMT

Internet is definitely down but your diagnostics systems are telling me there is no problem. I've rebooted again and still not working

No internet

Ari23 — Sat, 14 Jun 2025 00:39:03 GMT

Got 2 green lights and 2 solid amber lights on my router, no internet. Been like this for ages now and I can't do anything, please sort it out 😕

No Internet

Cbourke — Sat, 14 Jun 2025 00:39:08 GMT

No Internet yet all my checks are saying everything is fine! Which is a lie

Re: Internet down

ElectricDreams — Sat, 14 Jun 2025 00:57:00 GMT

Same here. Lost internet signal about 30 mins ago. Ran diagnostic, checked cables and restarted the hub. In services in my account it says everything is working fine, but still no internet and 2 amber lights on the hub. How can their tool say it's fine when it's not lol.

Re: Internet down

Julie981 — Sat, 14 Jun 2025 00:58:30 GMT

Same here

Re: Internet down

Ari23 — Sat, 14 Jun 2025 01:00:39 GMT

Same here it's so annoying

Re: Internet down

Voice+1970 — Sat, 14 Jun 2025 01:12:31 GMT

Thank you to the original poster and the replies by others. I have been pulling out wires and my hair for 30 minutes because I have no Internet but the diagnostic tools say everything is working fine! Thanks for restoring my sanity and confirming that Sky (across all of it's products and services) is poop!

Re: Internet down

Voice+1970 — Sat, 14 Jun 2025 01:16:05 GMT

Ditto! So pee'd off with Sky, can't sleep now!

Re: Internet down

Paulplay0412 — Sat, 14 Jun 2025 01:16:46 GMT

I get the feeling Big Brother isn't listening 🤷🏼‍♂️

Internet not working

Kay120 — Sat, 14 Jun 2025 01:18:21 GMT

WiFi says no internet connection

Re: Internet down

Voice+1970 — Sat, 14 Jun 2025 01:19:25 GMT

Big Brother (aka Sky) never does listen. These forums are full of real and candid customer feedback. However, nothing changes and Sky continue to do little else but disappoint customers who have been loyal for decades.

Re: Internet down

Paulplay0412 — Sat, 14 Jun 2025 01:21:51 GMT

What pee's me off most is that I'm a captive audience. Virgin are not in the area so I can't even try the old 'I'm leaving' trick to get a reasonable discount 😬

Re: Internet down

Voice+1970 — Sat, 14 Jun 2025 01:24:45 GMT

In all fairness, BT, Virgin and Sky are all providers I have experienced first hand over the years. They are all effectively useless. Big promises to sign you up and then when it works, it is ok. However, when it doesn't consumers are left completely in the dark.

Re: Internet down

Paulplay0412 — Sat, 14 Jun 2025 01:28:36 GMT

Well, I'm gonna give up the ghost and watch it on my phone in bed. Goodnight!

Re: Internet down

Voice+1970 — Sat, 14 Jun 2025 01:31:43 GMT

It's been emotional Paulplay! Thanks again for highlighting the issues we are all facing as well as confirming we are not all completely bonkers. I will bid you all a goodnight and will spend the next however long honing my Solitaire skills!

Re: Internet down

Daniel0210 — Sat, 14 Jun 2025 04:01:02 GMT

All

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If It's not back up and running by 0700 try this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.