No broadband servicec

Nat116 — Sat, 14 Jun 2025 01:04:22 GMT

My broadband has lost connection, I've reset it several times and it's still not working

Re: No broadband servicec

Daniel0210 — Sat, 14 Jun 2025 04:07:40 GMT

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's still down later (after 7am), use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

topic No broadband servicec in Broadband

No broadband servicec

Re: No broadband servicec