https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5012036#M494869 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4414593">@Nickwoodvine</a>&nbsp;</P> <P>If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.</P> Fri, 13 Jun 2025 16:45:03 GMT Daniel0210 2025-06-13T16:45:03Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5012035#M494868 <P>When I do a check it says everything is ok. But it's not we only have 2 green lights and 1 orange light on. Tried turning off and on again and still no internet.&nbsp;</P> Fri, 13 Jun 2025 16:42:44 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5012035#M494868 Nickwoodvine 2025-06-13T16:42:44Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5012036#M494869 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4414593">@Nickwoodvine</a>&nbsp;</P> <P>If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. <BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to call Sky to report it. </STRONG> Dial 150 free from your Sky Talk landline (if it’s still working). <BR /><BR />This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR />Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.</P> Fri, 13 Jun 2025 16:45:03 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5012036#M494869 Daniel0210 2025-06-13T16:45:03Z