topic Re: Broadband connection dropping in Broadband

Broadband connection dropping

JWielgomas — Fri, 13 Jun 2025 15:54:31 GMT

Hello,

I`ve been having some issues with connection dropping everyday around the same time (round 4 pm). I should preface that this issue begun about 2 months ago with the previous braodband supplier (NOW)., and seems to follow me over to Sky.

I had only just switched over to Sky yesterday, however the same issue is still popping up.

I am keeping track of the router logs, here`s an extract for one of the instances of bradband dropping today:

>syslog: ptm0.1 - WAN link DOWN.
>syslog: DHCP lease invalid(WANoE). Connection DOWN.
>syslog: Clear IP addresses. IP connection DOWN.
>syslog: Voice IP Connection Down

Let me know what is causing this as it is proving quite disturbing while WFH

Thanks

Re: Broadband connection dropping

JimM1 — Fri, 13 Jun 2025 16:38:19 GMT

@JWielgomas What sky hub do you have and currentky using for connection, that brief extract from the log, then yes your wan connection was dropped, the hub indicates that by a change in light state. See link below.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Re: Broadband connection dropping

JWielgomas — Fri, 13 Jun 2025 16:50:10 GMT

Hi,

It looks like I've got the broadband hub. I don't think this has got anything to do with the router itself as the same thing was happening with the router from a different provider.

I will keep the logs every time the connection drops in case that's going to be of any help.

thanks

Re: Broadband connection dropping

JimM1 — Fri, 13 Jun 2025 17:15:42 GMT

@JWielgomas Have a look at the stat's link on the broadband hub, if you have a bad copper line it will show you in that. One second and i will link the tips from above.

(1) How to read your Sky Hub statistics

Re: Broadband connection dropping

JWielgomas — Sat, 14 Jun 2025 11:08:42 GMT

Hi @JimM1 ,

Here are the stats. I will try to have a look around 4 pm when the issue occurs see if there is any change

Thanks

Re: Broadband connection dropping

JWielgomas — Mon, 16 Jun 2025 14:14:26 GMT

Checked the stats right after it`s crashed out again.

Re: Broadband connection dropping

Highlinder — Mon, 16 Jun 2025 16:35:38 GMT

@JWielgomas Have you called Sky regarding these drops that can be seen on your router stats to ask them to run further tests or to monitor the connection for a period for you?

Re: Broadband connection dropping

JimM1 — Mon, 16 Jun 2025 17:50:28 GMT

@JWielgomas Something seriously going on just look how much you have been slammed, 80Mb/s all the way down to 35Mb/s...

If i did not know better would suspect you either have a crappy Master socket filter or a really bad line. Master socket we can test if you have a spare filter lying around just need to know what type of socket and connection.

Re: Broadband connection dropping

JWielgomas — Mon, 23 Jun 2025 13:35:09 GMT

@Highlinder Aye I have. I`ve got the engineer coming in today! We`ll see what they say

@JimM1 I don`t think I`ve got one no

The person in support also recommended a booster. Now, correct me if I`m wrong, but isn`t a booster meant to boost the connection between the router and computers/teles etc?

The idea of a booster just sounds like I`d have a stronger more stable connection between my desktop and the router, but it will not help with the router not being able to connect to the actual broadband right?

Just need to wrap my head around it as it comes at a cost separate to that of broadband itself.

Re: Broadband connection dropping

JimM1 — Mon, 23 Jun 2025 16:36:35 GMT

@JWielgomas Will respond once you have the Engineer talk and they let you know what they find out with your system!