Need help from Sky and getting nowhere

DBStLens — Fri, 13 Jun 2025 13:08:26 GMT

My broadband and wifi connections are showing good. Unable to connect devices. Service was working fine now can't connect. Reset hub. All green. Forgot networks on devices and tried again. Still unable to connect. Can someone please help because I have done everything I was instructed to do and nothing is working

Re: Need help from Sky and getting nowhere

Jynxy — Fri, 13 Jun 2025 13:36:23 GMT

Hi,

Sorry to hear that you are having issues, to help us understand better what is going on can you do a full breakdown of everything you have tried so far ?

What router do you have ?
What lights are on the router
do you have full fibre (fftp) or part fibre (fttc)
if you have full fibre have you checked the ONT box ?
how are you connecting to the router, cable or wireless
have you tried connecting direct via a cable ?
how did you reset the router
do you see the router admin page ? can be found usually at https://192.168.0.1 or https://myrouter.io/

Thanks

topic Need help from Sky and getting nowhere in Broadband

Need help from Sky and getting nowhere

Re: Need help from Sky and getting nowhere