https://helpforum.sky.com/t5/Broadband/Fibre-underperforming/m-p/5011524#M494687 <P>We had full fibre installed on Monday morning and it's been terrible since. I am struggling to hold video calls and our devices (including tv) keep losing connection. It is vital we get this resolved soon. We had a better service and signal strength in rooms with our old broadband.&nbsp;<BR /><BR /></P><P>Thank you, in advance.&nbsp;</P> Fri, 13 Jun 2025 05:22:27 GMT Lux4D 2025-06-13T05:22:27Z https://helpforum.sky.com/t5/Broadband/Fibre-underperforming/m-p/5011524#M494687 <P>We had full fibre installed on Monday morning and it's been terrible since. I am struggling to hold video calls and our devices (including tv) keep losing connection. It is vital we get this resolved soon. We had a better service and signal strength in rooms with our old broadband.&nbsp;<BR /><BR /></P><P>Thank you, in advance.&nbsp;</P> Fri, 13 Jun 2025 05:22:27 GMT https://helpforum.sky.com/t5/Broadband/Fibre-underperforming/m-p/5011524#M494687 Lux4D 2025-06-13T05:22:27Z https://helpforum.sky.com/t5/Broadband/Fibre-underperforming/m-p/5011533#M494691 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3138785">@Lux4D</a>&nbsp;When you had the FF installed, did you keep the old hub but it moved position to where the new ONT was placed?</P> Fri, 13 Jun 2025 06:19:47 GMT https://helpforum.sky.com/t5/Broadband/Fibre-underperforming/m-p/5011533#M494691 JimM1 2025-06-13T06:19:47Z