topic Re: No broadband in Broadband

No broadband

Woo50 — Thu, 12 Jun 2025 23:22:42 GMT

WiFi down despite service checks saying connected. No Internet connection at all

Re: No broadband

AlexHxo — Thu, 12 Jun 2025 23:33:53 GMT

Same here - says WiFi looks fine and no devices connected to it - that's because it's not working!

Re: No broadband

Dan_1991 — Thu, 12 Jun 2025 23:40:02 GMT

Same here,saying all fine but not working

Re: No broadband

Arti12 — Thu, 12 Jun 2025 23:54:24 GMT

Same here, service checker says all is ok but no internet wired or wifi

Re: No broadband

Debs50 — Fri, 13 Jun 2025 00:18:21 GMT

Same here. So annoying. Given up and will have to get up earlier to call or will have to drive to office

Re: No broadband

Daniel0210 — Fri, 13 Jun 2025 04:31:28 GMT

All,

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

Re: No broadband

Redwest98 — Fri, 13 Jun 2025 04:42:12 GMT

Same here all light are on and called the help desk and they said it would be back up in an hour that was 12 hours ago

Re: No broadband

Daniel0210 — Fri, 13 Jun 2025 04:45:25 GMT

@Redwest98

Your issue is very likely unrelated to this thread. The others have all posted about issues apparently occurring after midnight. Maintenance usually takes place between midnight and 0700.

Re: No broadband

caesarome — Fri, 13 Jun 2025 04:51:46 GMT

@Redwest98

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.