https://helpforum.sky.com/t5/Broadband/Intermittent-broadband-failure/m-p/5011424#M494651 <P>my wife keeps going on off - the middle light on my box keeps turning red and then our tv app stops working. A few minutes later it turns green again. &nbsp;Can you please check and resolve this issue asap&nbsp;</P> Thu, 12 Jun 2025 20:56:52 GMT ClaireHi 2025-06-12T20:56:52Z https://helpforum.sky.com/t5/Broadband/Intermittent-broadband-failure/m-p/5011424#M494651 <P>my wife keeps going on off - the middle light on my box keeps turning red and then our tv app stops working. A few minutes later it turns green again. &nbsp;Can you please check and resolve this issue asap&nbsp;</P> Thu, 12 Jun 2025 20:56:52 GMT https://helpforum.sky.com/t5/Broadband/Intermittent-broadband-failure/m-p/5011424#M494651 ClaireHi 2025-06-12T20:56:52Z https://helpforum.sky.com/t5/Broadband/Intermittent-broadband-failure/m-p/5011432#M494653 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2948318">@ClaireHi</a>&nbsp;wrote:<BR /> <P>Can you please check and resolve this issue asap&nbsp;</P> <HR /></BLOCKQUOTE> <P>As this is a customer help forum we can't I'm afraid so try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 12 Jun 2025 21:00:50 GMT https://helpforum.sky.com/t5/Broadband/Intermittent-broadband-failure/m-p/5011432#M494653 caesarome 2025-06-12T21:00:50Z