topic Re: Internet keeps dropping/loosing connection in Broadband

Internet keeps dropping/loosing connection

Shunasassie — Thu, 12 Jun 2025 13:58:31 GMT

Hi, I have broadband that connects to a Microfilter & it keep losing connection, it's been getting worse since oct 2024, twice a day if I am lucky & up to 11 time in 1 day if I am not lucky, when I want to do gaming stuff with friends online I have to use my mobile hot-spot(not sky mobile) what is more stable as I don't want to spend 10 to 20 mins reconnecting devices to carry on, more so if I am hosting the game as if I get kicked everyone gets kicked. I've changed the Microfilter & both cables no luck. Any ideas?

Re: Internet keeps dropping/loosing connection

caesarome — Thu, 12 Jun 2025 15:16:08 GMT

@Shunasassie

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet keeps dropping/loosing connection

JimM1 — Thu, 12 Jun 2025 16:31:27 GMT

@Shunasassie You could say what hub that you have from sky, and since you have swapped out the gear, but you may have a noisy line, do you have a telephone connected to the Filter and are you definatly on a master socket and not plugged into a telephone extension?

Re: Internet keeps dropping/loosing connection

Shunasassie — Thu, 12 Jun 2025 17:13:31 GMT

When I do line tests it all comes up fine, it's like to broadband hub or Microfilter forgets they are collected.

Re: Internet keeps dropping/loosing connection

Shunasassie — Thu, 12 Jun 2025 17:21:24 GMT

Standard black hub, had it 4yrs now never plugged/used in a landline phone & no extensions for hub, hub shelf is above the master shocked Only 2 things use the WiFi everything else it ethier cables (3 items).

Re: Internet keeps dropping/loosing connection

JimM1 — Thu, 12 Jun 2025 17:35:17 GMT

@Shunasassie Link below to the sky hub's there is unfortunate no standard black hub as a helpful desription, take a look either the Q bus supect it will be the Broadband hub. Link further below about the stat's and needed to see how the line looks.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

How to read your Sky Hub statistics