https://helpforum.sky.com/t5/Broadband/New-router-set-up/m-p/5011010#M494498 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4413730">@Sineadmcc1234</a>&nbsp;if this is a Sky hub they may have sent out the wrong cable in the pack. If you have a service delivered over a copper phone line you need to source a DSL cable with rj11 connecters which you can buy at most any hardware store or even larger supermarkets. The ethernet cable can only be used with full fibre where the Openreach connection has lights on it.&nbsp;<BR /><BR /></P> <P>&nbsp;</P> Thu, 12 Jun 2025 14:00:54 GMT Chrisee 2025-06-12T14:00:54Z https://helpforum.sky.com/t5/Broadband/New-router-set-up/m-p/5010992#M494490 <P>I have just recently got new rooter. It is saying to connect Ethernet cable to the box in wall, however it doesn't fit inside the open reach box on wall. I need WiFi sorted asap.&nbsp;</P> Thu, 12 Jun 2025 13:47:21 GMT https://helpforum.sky.com/t5/Broadband/New-router-set-up/m-p/5010992#M494490 Sineadmcc1234 2025-06-12T13:47:21Z https://helpforum.sky.com/t5/Broadband/New-router-set-up/m-p/5011010#M494498 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4413730">@Sineadmcc1234</a>&nbsp;if this is a Sky hub they may have sent out the wrong cable in the pack. If you have a service delivered over a copper phone line you need to source a DSL cable with rj11 connecters which you can buy at most any hardware store or even larger supermarkets. The ethernet cable can only be used with full fibre where the Openreach connection has lights on it.&nbsp;<BR /><BR /></P> <P>&nbsp;</P> Thu, 12 Jun 2025 14:00:54 GMT https://helpforum.sky.com/t5/Broadband/New-router-set-up/m-p/5011010#M494498 Chrisee 2025-06-12T14:00:54Z