topic Broadband dropping in Broadband

Broadband dropping

Margs70 — Thu, 12 Jun 2025 11:15:44 GMT

I live in Largs in Ayrshire and for the past two to three weeks the broadband keeps dropping, sometimes 10 times a day. An Open Reach technician came through on Monday and although extremely slow it seems to be working but this morning it has started again. Testing on My Sky App says there isn't an issue in our area but the broadband could be faster. I can't find a contract number to phone Sky about this and I don't know what to do to resolve the problem.

Re: Broadband dropping

caesarome — Thu, 12 Jun 2025 11:18:17 GMT

@Margs70

If you haven't already then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband dropping

JimM1 — Thu, 12 Jun 2025 12:29:05 GMT

@Margs70 Kilwinning user my self, you need to look at the service checker and see what display's for the last 30 day's off the daily check that sky does against your line. Link below to the checker.

https://www.sky.com/servicechecker