No internet

Janine62 — Thu, 12 Jun 2025 00:18:40 GMT

My connection has been texted but I still have no TV signal

Re: No internet

Daniel0210 — Thu, 12 Jun 2025 04:33:08 GMT

At the time of night you've posted it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's still down after 7am use this link to check to see if there are any broadband problems or outages nearby. Note: the service checker sends routine tests to the hub and won’t necessarily register any issue until the hub fails to respond.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

(Your two other threads have been removed to prevent multiplying responses).

topic No internet in Broadband

No internet

Re: No internet