topic Re: Broadband drops in Broadband

Broadband drops

Marieh79 — Wed, 11 Jun 2025 19:42:00 GMT

Broadband/wifi not working.

router has green lights.

tests say nothing wrong

Re: Broadband drops

caesarome — Wed, 11 Jun 2025 21:15:08 GMT

You haven't said what test you have tried so if you haven't done this yet then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband drops

Marieh79 — Sun, 15 Jun 2025 19:04:30 GMT

Thanks for assistance

Broadband and WiFi tests ran along with router checks - all said ok but no internet

found out it was a local issue and open reach where out in exchange boxes