topic Re: Internet being down looking to cancel our contract in Broadband

Internet being down looking to cancel our contract

Sk52 — Wed, 11 Jun 2025 19:41:15 GMT

Our internet is down for a second night in a row now can we cancel our contract we have only been under contract since the end of may

Re: Internet being down looking to cancel our contract

daveNOS — Wed, 11 Jun 2025 19:53:38 GMT

@Sk52 You won't be able to cancel unless Sky can't get Openreach to fix the issue, the target time is 2 working days starting the day after the fault is reported(i assume you have reported the issue to Sky?).

Re: Internet being down looking to cancel our contract

TimmyBGood — Wed, 11 Jun 2025 20:17:42 GMT

@Sk52 wrote:

can we cancel our contract we have only been under contract since the end of may

You could exercise your rights during the cooling off period, but the loss of connectivity itself doesn't have a bearing in the matter.