topic Re: Connected without Internet in Broadband

Connected without Internet

_Kerry — Wed, 11 Jun 2025 00:25:17 GMT

Internet keeps dropping out. No saying connected without Internet

Re: Connected without Internet

caesarome — Wed, 11 Jun 2025 04:38:27 GMT

@_Kerry

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Connected without Internet

ChimpM4ster — Wed, 11 Jun 2025 05:02:45 GMT

Same. Have rebooted router and internet comes back but drops again soon after.

Re: Connected without Internet

ChimpM4ster — Wed, 11 Jun 2025 05:03:50 GMT

Sky is not reporting any issues in my area and ridiculously the service checker reckons my router and internet is ok (even when I've pulled the plug out...)