topic WiFi not working in Broadband

WiFi not working

Sarah475 — Tue, 10 Jun 2025 23:29:58 GMT

My WiFi is not working! I have reset the box and have tried the service checker which is telling me everything is fine !

Re: WiFi not working

Daniel0210 — Wed, 11 Jun 2025 02:58:42 GMT

@Sarah475
Wi-Fi is the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

At that time of night it could be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If it's not back up and running in the morning use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

Re: WiFi not working

ChimpM4ster — Wed, 11 Jun 2025 05:06:26 GMT

Same - the service checker is a complete farce. I've even pulled the plug out of my router and yet the checker says it all looks OK! Internet has been down all night with some time online after a reboot but come s down again soon after

Re: WiFi not working

Chrisee — Wed, 11 Jun 2025 06:49:46 GMT

@ChimpM4ster the service checker does not run all the time and it cannot pick up disconnections until the hub fails to respond to a routine test request. In practice the lights on your hub tell you the current position see https://www.sky.com/help/articles/hub-lights-explained-start