topic Re: Broadband Hub in Broadband

Broadband Hub

Alun13 — Tue, 10 Jun 2025 09:44:14 GMT

Hi, my dog chewed through the power cable for my Broadband router. I've tried several generic replacements, none of which fit correctly causing intermittent power, esspecially if there is any movement of the router. Is there anywhere i can purchase a replacement Sky one?

Re: Broadband Hub

Chrisee — Tue, 10 Jun 2025 10:43:33 GMT

@Alun13 call Sky who will send you a fulll replacement hub. When it arrives use the power lead from the new hub and return the damaged lead and the new hub to Sky. Instructions on how to send the hub baxk should becin the box or see https://www.sky.com/help/articles/return-tv-broadband

Re: Broadband Hub

Alun13 — Tue, 10 Jun 2025 12:13:23 GMT

Thanks. I can't find a number to ring on the website. Do you know any numbers?

Re: Broadband Hub

caesarome — Tue, 10 Jun 2025 12:23:51 GMT

@Alun13

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.