topic Re: Internet connection down in Broadband https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5008711#M493847 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4411955">@Joe751</a>&nbsp;Hard to work out your mix and match situation but here goes, phone on a OR master socket still yes no problem TV on a Sky Q sat delivery yes no problem anything else that is Broadband connected and is down then nothing will work, that is Q apps for the TV etc...</P><P>&nbsp;</P><P>Has the hub changed any lights, amber or out, see the links below.</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P> Mon, 09 Jun 2025 20:27:34 GMT JimM1 2025-06-09T20:27:34Z Internet connection down https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5008702#M493843 <P>Internet connection down, phone line working and tv channels but no apps on sky tv or WiFi not connecting</P> Mon, 09 Jun 2025 20:10:36 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5008702#M493843 Joe751 2025-06-09T20:10:36Z Re: Internet connection down https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5008711#M493847 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4411955">@Joe751</a>&nbsp;Hard to work out your mix and match situation but here goes, phone on a OR master socket still yes no problem TV on a Sky Q sat delivery yes no problem anything else that is Broadband connected and is down then nothing will work, that is Q apps for the TV etc...</P><P>&nbsp;</P><P>Has the hub changed any lights, amber or out, see the links below.</P><P>&nbsp;</P><P>This link providers information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P> Mon, 09 Jun 2025 20:27:34 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5008711#M493847 JimM1 2025-06-09T20:27:34Z