https://helpforum.sky.com/t5/Broadband/Hub-connectivity-issues/m-p/5008470#M493750 <P>Hi, the internet light on my hub is either off or flashing orange for the past 1.5 hours. I've turned the hub off and on again and it doesn't make any difference. I've completed the check on my sky account and it says everything is fine. But I don't have an internet connection. Can you help?</P> Mon, 09 Jun 2025 15:51:32 GMT GemJam 2025-06-09T15:51:32Z https://helpforum.sky.com/t5/Broadband/Hub-connectivity-issues/m-p/5008470#M493750 <P>Hi, the internet light on my hub is either off or flashing orange for the past 1.5 hours. I've turned the hub off and on again and it doesn't make any difference. I've completed the check on my sky account and it says everything is fine. But I don't have an internet connection. Can you help?</P> Mon, 09 Jun 2025 15:51:32 GMT https://helpforum.sky.com/t5/Broadband/Hub-connectivity-issues/m-p/5008470#M493750 GemJam 2025-06-09T15:51:32Z https://helpforum.sky.com/t5/Broadband/Hub-connectivity-issues/m-p/5008488#M493761 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4411734">@GemJam</a>&nbsp;</P> <P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 09 Jun 2025 16:12:18 GMT https://helpforum.sky.com/t5/Broadband/Hub-connectivity-issues/m-p/5008488#M493761 caesarome 2025-06-09T16:12:18Z